Head of Sales Call Centers

Pango is looking for a Head of Sales Call Centers to take full ownership of its B2C Sales Operations. This role focuses on executing sales policies and targets, managing a nationwide call center operation, and driving strong day-to-day sales performance.

The position combines hands-on leadership with data-driven decision-making and close collaboration across the organization, with a strong focus on customer experience and sales quality.

Responsibilities:

• Execute and drive sales policies and targets across the organization.
• Own end-to-end sales performance and full P&L responsibility.
• Manage a complex, nationwide call center operation, including capacity, workload and SLA management.
• Lead, develop and empower call center managers and the sales operations manager.
• Own sales quality standards and ensure continuous improvement in sales execution.
• Manage the department budget and work closely with FP&A on planning and financial control.
• Own and optimize leads data, sales funnel performance and conversion metrics.
• Make data-driven decisions based on performance analysis and trends.
  
  

• Significant experience managing large-scale B2C call center operations.
• Proven experience managing managers and leading complex sales operations.
• Strong understanding of call-center-based sales processes, sales quality, capacity management and SLAs.
• Experience owning budgets, financial control and working closely with FP&A.
• Experience in managing leads data and end-to-end sales funnels.
• Proven ability to execute processes and consistently deliver against business targets.
• High analytical skills with a strong data-driven decision-making mindset.