Help Desk Specialist

Who We Are:

The 4M story is likely one you haven’t heard before: We are on a mission to unlock access to the world below us, to do for the world below ground what Google Maps did for the world above. By leveraging cutting-edge technology, we are mapping the subsurface infrastructure to make reliable, real-time utility data accessible to the construction industry - completely transforming a traditional industry. We’re a growing startup with 100 employees currently based in Tel Aviv, Israel, and Austin, Texas.

We’re seeking a motivated, service-oriented individual to join our team as a Help Desk Support.

This entry-level position is ideal for someone who enjoys helping others, solving problems, and is eager to grow their skills in technology and tech support.

Key Responsibilities:

• Serve as the first point of contact for technical inquiries - in person, by phone, and through email
• Provide friendly, professional assistance and ensure every interaction is handled with care and efficiency to both local and U.S. employees, including after-hours assistance as scheduled.
• Troubleshoot basic computer, printer, and software issues
• Log, track, and follow up on support tickets to ensure timely resolution
• Escalate complex technical issues to senior staff when needed
• Assist with new user setup, onboarding and offboarding, password resets, and basic IT configurations

• Strong communication and interpersonal skills - able to explain technical issues in a clear, friendly way
• Service-oriented attitude with a focus on providing excellent support
• Proactive and eager to learn, grow, and succeed in a fast-paced environment and be Proactive
• Basic understanding of computers, networks, and common software applications
• Ability to stay organized and handle multiple requests professionally
• Previous customer service or IT experience is a plus
• Solid knowledge of Windows and macOS operating systems, and common business software (Microsoft Office, email, browsers, etc.)
• Proficient in English (verbal & written)

Nice to have:

• Familiarity with help desk or ticketing systems (e.g., Zendesk, ServiceNow, Freshdesk)
• Basic IT certifications such as CompTIA A+ or related coursework
• Familiarity with MDM systems (e.g. Intune, JAMF, JumpCloud)