Senior Product Designer

At SysAid, we have been transforming IT and service experiences for companies worldwide for more than two decades. Now we are taking everything we have learned about creating great service experiences and channeling it into something new: a brand-new B2C product built inside SysAid with a Product-Led Growth motion from day one.

This team operates like a startup inside SysAid, agile, creative, and fully focused on building something new from the ground up, backed by the strength and resources of an established company.

AI plays a key role in everything we do, from how we design and experiment to how our product delivers value and reaches users through a full PLG go-to-market strategy. You will be part of a team that uses AI daily to move faster, think bigger, and design smarter.

We are looking for a Senior Product Designer to lead design from day one, shaping, validating, and crafting a product that users love, advocate, and pay for. You will function as the first designer in a startup, wearing multiple hats, taking initiative, and balancing creativity with practicality.

What You’ll Do

• Lead the full design process from discovery and concept validation to polished UX and UI.
• Design Product Led Growth (PLG)-driven experiences that boost activation, retention, and monetization.
• Collaborate closely with Product, Growth, and Engineering to define and iterate on the user journey.
• Use data, research, and experimentation to validate and optimize design decisions.
• Build and maintain a consistent, scalable visual language across the product.
• Work with Marketing to create in-product experiences that support growth goals.
• Leverage AI tools throughout your workflow to design, validate, and ship faster.

• 5+ years of experience designing SaaS B2B that excel in PLG products.
• Strong product thinking and the ability to connect user needs with business goals.
• Excellent UX and visual design skills with attention to detail.
• Entrepreneurial mindset, flexible, pragmatic, and able to thrive in ambiguity.
• A collaborative team player with fluent English.

Nice to Have

• Experience in consumer SaaS, complex products, or startup environments.
• Familiarity with growth marketing, activation funnels, or conversion optimization.
• Hands-on experience with analytics or experimentation tools such as Mixpanel or Amplitude.
• Experience using or designing with AI-driven tools.

Why Join Us

• Be part of a startup team inside SysAid, backed by experience, resources, and global reach.
• Shape the product experience from zero to launch.
• Work with talented people who move fast, learn fast, and use AI to push creativity and impact further.
• Enjoy the freedom and ownership of a startup designer with the stability of a global company.