Global Implementation Manager

About The Company

We partner with firms that plan, estimate, and supply interior finishes for large-scale construction projects — including apartment complexes, residential communities, and hotels. Our solutions streamline the project estimation and implementation processes, helping customers dramatically increase efficiency and bid capacity. Within months of launch, our platform achieved strong product-market fit and impressive early growth, surpassing $700K in ARR.

About The Role

We’re seeking an Implementation Operations Manager to lead the onboarding and catalog integration processes for one of our core products. This role sits at the intersection of data operations, customer success, and product development. You’ll ensure smooth catalog implementations for clients, maintain data accuracy, and collaborate closely with internal teams to enhance tools and workflows.

Key Responsibilities

• Lead catalog implementation operations, overseeing onboarding and data integration processes.
• Map manufacturer catalog data to internal data models, troubleshoot inconsistencies, and ensure accuracy.
• Collaborate with customers to understand requirements and ensure successful delivery.
• Work with product and engineering teams to improve tools and influence product roadmap decisions based on operational insights.
  
  

• Experience working with data and Excel.
• Strong English communication skills (written and spoken).
• A proactive, detail-oriented mindset with a passion for operational excellence.