Account Manager

SysAid is a global leader in AI-powered IT Service Management (ITSM), building smart platforms that automate IT support and help organizations work faster and smarter. Our solutions are trusted by thousands worldwide, making complex tasks simple so IT teams can focus on what matters most.

We seek a proactive and relationship-driven Account Executive responsible for spearheading growth initiatives within our SMB client network. Your main duties will include identifying expansion opportunities, nurturing existing relationships, and leveraging these connections to broaden your network, driving account growth.

Key Responsibilities:

• Cultivate relationships with existing SMB clients and innovatively enhance expansion performance through creative strategies.
• Create and deliver compelling product and service presentations to existing customers to drive growth. 
• Identify growth opportunities, engage with existing customers, deliver presentations, and drive closure on business opportunities.
• Demonstrate proficiency in technical problem-solving and possess strong technical adaptability skills.
• Follow up on marketing & CSM-generated leads to build the expansion sales pipeline.

• 3+ years of quota-carrying SaaS/B2B software sales experience.
• 1+ years of experience in AI sales (desirable).
• Experience managing the sales cycle from business champion to C-Level.
• Self-motivated, resilient, and with a collaborative mindset.
• A strong sales presence on the phone and remote web sessions (Demo), and great presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Excel in a high-paced setting while managing a diverse customer base efficiently.