Global IT Manager

Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor.

Pontera is used by financial advisors across the nation– from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors.

Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security.

Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That’s where you come in.

Overview:

We seek an experienced Global IT Manager to lead and scale IT operations across our global offices. You'll oversee IT infrastructure, service delivery, SaaS environments, security, and key IT projects to support rapid growth. This hands-on role requires cross-functional collaboration to ensure a secure, efficient, and scalable IT ecosystem.

RESPONSIBILITIES:

Leadership & Operations

• Lead, mentor, and scale the global IT team.
• Oversee IT governance, service delivery, and incident resolution.
• Automate workflows and improve operational efficiency.
  
  

• Manage network administration, endpoint security, backups, and disaster recovery.
• Ensure compliance with security policies, access management, and identity governance.
  
  

• Oversee enterprise tools (Microsoft 365, Google Workspace, Slack, Zoom).
• Optimize SaaS security, user provisioning, and collaboration tools.
  
  

• Maintain IT knowledge base and performance metrics.
• Partner with security, engineering, and business teams to drive IT initiatives.
  
  

• 5+ years in IT management in global, high-growth environments.
• Expertise in SaaS IT infrastructures, security practices, and ITIL frameworks.
• Strong problem-solving, communication, and stakeholder management skills.
• Preferred: IT certifications (ITIL, CISSP, CISM).
• Preferred Expertise:
• IT operations in cross-platform environments (MacOS, Windows, Linux).
• ITSM tools (Jira, Zendesk), MDM solutions (Intune, Jamf), and identity platforms (Okta, Azure AD).
• Network management (Cisco Meraki, Fortinet) and SaaS optimization (BetterCloud, Torii).
• AI-driven IT automation and security compliance (SOC2, ISO27001).
  

• Opportunity: Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry
• Team Culture: A collegial, collaborative, fun work environment with frequent team events
• Professional Development: Sponsored learning & development program
• Work Flexibility: A hybrid office work model (In-Office Mon/Tues/Weds and WFH Sun//Thurs)