Payment Operations Analyst

Appcharge is the direct-to-consumer platform for mobile games.

We help game studios sell digital goods directly to their players - skipping the 30% store commissions from Apple and Google. That means more revenue for studios, and a closer connection to the players who love their games.

Appcharge powers web stores and in-app payments for over a third of the world’s top-grossing mobile titles. Backed by $89M from leading investors and publishers like Supercell and Playrix, we’ve grown 14x in the past year and now process over half a billion dollars annually.

We’re growing fast, building with intention, and helping the biggest names in gaming take back control of their business.

As a Payment Operations Analyst you will become a domain expert within a rapidly expanding team and a fast-paced environment and play a key role in optimizing and maintaining our payment operations to support global expansion.

You will ensure seamless transaction flows, monitor payment performance, and collaborate with cross-functional teams to enhance our operational efficiency.

Responsibilities

• Analyze payment transaction flows across multiple payment service providers to ensure optimal performance and resolve any operational issues.
• Assist in the implementation and integration of new payment methods and providers.
• Conduct reconciliations and investigate discrepancies in payment data to identify operational issues.
• Collaborate with teams such as Finance, Customer Support, R&D, and Product to ensure smooth payment processes.
• Maintain payment workflows, policies, and operational guidelines.
• Analyze payment data trends and provide actionable insights to enhance system performance and efficiency.
• Coordinate payment projects for new providers and account setup.
• Support Account Management, R&D, QA, and Fraud teams with operational matters.
• Conduct proactive system sanity checks to flag performance issues and trends.

• 4+ years of experience in a payments role, in payments / fraud prevention / e-commerce / gaming company
• Data analysis experience
• Full proficiency in English (both written and verbal)
• Proficient in SQL queries and Excel.
• Experience in prioritizing and managing multiple projects simultaneously
• Experience in the payments industry - Advantage
• Exceptional attention to detail and problem-solving skills
• Team player with a proactive, can-do approach; self-motivated with a strong drive for self-learning and growth