Dispatch & Customer Operations Manager

At Orca AI, we're dedicated to advancing the maritime industry with intelligent navigation solutions that prevent collisions and save lives. Our vision is to enhance safety in congested waterways and deep waters by reducing human-caused errors through intelligent automation.

Our technology empowers Captains and Officers on the bridge with real-time, accurate environmental data, enabling them to make critical decisions confidently. By harnessing AI and innovative tools alongside existing infrastructure, we're charting a new course in marine transportation.

We are looking for a highly organized and proactive professional to lead the dispatch and installation process of the Orca AI system across our global customer base. In this role, you will manage the end-to-end flow of product delivery — from coordinating international shipments to ensuring successful onboard installations. You will serve as the main point of contact between customers, logistics partners, and internal teams, ensuring a seamless and efficient experience throughout the deployment process.

Responsibilities

• Manage and coordinate the global dispatch of Orca AI systems, ensuring shipments are delivered accurately and on time.
• Act as the main point of contact for customers and partners throughout the dispatch and installation process.
• Provide clear technical guidance and support to customers during system installation and setup.
• Track and follow up on ongoing installations, resolving any technical or logistical issues that arise.
• Work closely with internal teams — including R&D, Customer Success, and Service Providers — to ensure smooth deployment and onboarding.
• Maintain up-to-date documentation and internal guides to support consistent processes and effective communication.
• Identify areas for improvement and contribute to optimizing dispatch, logistics, and installation workflows.
• Support post-installation reviews to ensure customer satisfaction and proper system functionality.
  
  

• Minimum of 3 years of experience in global operations, logistics coordination, or technical support.
• Maritime or technical field experience – a significant advantage.
• Strong organizational and problem-solving skills with the ability to manage multiple projects simultaneously.
• Experience with ticketing, CRM, or logistics management systems – advantage.
• Excellent written and verbal communication skills in English – must.
• Proven ability to work both independently and collaboratively in a fast-paced, dynamic environment.
• Positive attitude, attention to detail, and a proactive approach to challenges.
• Flexibility for varied working hours when required to support global operations.