Marketing & Customer success

Location: Rishon Lezion, Israel (office-based)

About the Role:

We are seeking a proactive Marketing & Customer Success Associate with at least 2 years of experience in paid marketing campaigns, familiarity with blockchain/crypto products, and the ability to work in a technical, client-facing environment. This role combines hands-on customer support with marketing execution, ensuring users receive timely assistance while contributing to growth, engagement, and brand development.

Key Responsibilities:

Customer Success:

• Provide high-quality support to users via social media, email, and other channels.
• Resolve inquiries professionally and efficiently, including technical questions.
• Help users navigate complex products to ensure a seamless experience.
• Identify opportunities to improve user satisfaction and engagement.

Marketing Execution:

• Assist in planning, creating, and executing marketing campaigns.
• Manage paid advertising campaigns and social media content creation.
• Monitor engagement metrics, campaign performance, and customer feedback.
• Provide actionable insights to optimize marketing strategies.
• Collaborate with the marketing team to ensure consistent messaging across channels.

Requirements:

• Minimum 2 years of proven experience in paid marketing campaigns, including planning, execution, and reporting (with examples of projects and budgets managed).
• Familiarity with the crypto/blockchain ecosystem is a plus.
• Comfortable working in a technical environment and supporting customers with complex products.
• Excellent written and verbal communication skills in English.
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Positive, proactive, and customer-focused mindset with a collaborative approach.