Business Applications Manager

About Us

Welcome to Reeco, where we’re transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper – it’s outdated, inefficient, and expensive. That’s where we come in! With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt, and IHG, so they can focus on what really matters – delivering amazing guest experiences while keeping everything running like clockwork.

Why Reeco

At Reeco, we live by our core values, which we call Heartt: Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both heart and mind into everything we do, we can transform the hospitality industry. We’re on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests.

Did we mention we’re one of the fastest-growing companies to watch for 2024-2025? 🚀 Join us and help build the future of hospitality tech!

What You'll Do

As a Business Applications Manager, you will take full ownership of Reeco’s internal business systems, data flows, and process automation. Your work will be critical in ensuring seamless system integrations, operational efficiency, and data consistency across the organization.

Responsibilities

• Act as the go-to Business Applications partner for internal teams, understanding operational needs and translating them into effective system solutions.
• Own, administer, and optimize key systems including HubSpot, Totango, Intercom, and other customer engagement or analytics tools.
• Lead the integration and automation of internal tools using low-code platforms like Zapier or n8n, ensuring seamless data flow and scalable workflows.
• Design, manage, and document end-to-end business processes across CRM, customer success, support, and marketing platforms.
• Collaborate closely with Business Operations, Sales, Customer Success, and Product teams to implement system enhancements that drive alignment and efficiency.
• Ensure data integrity, enforce best practices, and support internal teams with dashboards, reports, and ad-hoc data analysis.
• Troubleshoot system issues and manage user support, training, and onboarding for business applications.
• Stay current with best practices and emerging tools to continuously improve our internal tech stack.
  
  

• 4+ years of hands-on experience managing HubSpot and at least one other customer-facing platform (e.g., Totango, Intercom, or similar).
• Experience with low-code automation tools such as Zapier, n8n, Make, or similar platforms — a must.
• Proven ability to understand complex business processes and translate them into scalable system configurations.
• Strong analytical, troubleshooting, and data validation skills.
• Experience leading projects end-to-end: from discovery and requirements gathering to implementation and training.
• Familiarity with APIs, webhooks, and platform integrations — a plus.
• Excellent communication skills and a collaborative, problem-solving mindset.
• Experience working in a B2B SaaS environment — a strong advantage.
  
  

• Join a high-impact team at a pivotal stage of growth
• Work with modern tools and be empowered to innovate
• Meaningful ownership and the ability to shape processes from the ground up