Lead Domain Specialist

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a Lead Domain specialist to join our team!

The Lead Domain Specialist acts as a focal person to streamline product knowledge and domain-related projects in different features throughout the software. The Lead Domain Specialist will deliver our users with solutions while maintaining a high level of technical and communication skills.

Responsibilities:

• Supporting our team’s effort to provide optimal service and technical solutions to our clients.
• Responding to customer queries in a timely and accurate way.
• Leading training initiatives to keep the team educated about the product area.
• Analyzing tickets and workflows to improve our ongoing activities.
• Working closely with our Client-facing and Product teams to support product-related initiatives and bring the voice of the customer.
• Working closely with our Knowledge team towards the shared goal of increased self-service.
• Identifying and acting to remove obstacles to deliver consistent, high levels of service/user-friendly experience, both internally and externally.
• Managing new initiatives within your domains.

Requirements:

• Native English/Near-native speaker (or mother tongue)
• Tech-savvy - strong computer skills - a must
• Training and mentoring skills - a must
• Analytical thinking and great attention to detail
• Strong verbal and written communication skills
• Ability to adapt to a fast-paced, changing environment
• Customer orientation and the ability to go the extra mile to engage customers
• Empathetic, helpful, and positive attitude
• Proficiency using Zendesk, Jira, or similar - a plus

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.