ETAC Engineer

Job Description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic ETAC Engineer

to contribute to the success of our rapidly growing business.

As an ETAC Engineer, you will:

• Take full ownership of complex technical issues, including:
• Initial troubleshooting
• Identifying root causes
• Resolving issues and ensuring proper communication
• Lead internal escalations and collaborate closely with TAC and R&D teams
• Design and maintain the FortiEDR knowledge base to ensure it remains accurate and up to date
• Provide product feedback and technical insights to internal teams
• Manage internal projects related to TAC and on-premises customers, including:
• Training initiatives
• Support readiness for new product releases
• Execute DevOps operations to support continuous operations in private and public cloud environments (GCP, AWS)
  
  

We Are Looking For:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• 3+ years of experience supporting B2B SaaS environments as a Tier 3 Engineer, SRE, or in an equivalent technical role
• Strong understanding of Shell scripting and/or programming languages (Python preferred)
• Hands-on experience in supporting and troubleshooting endpoint devices — must
• Proven experience working in cloud environments — must
• Knowledge in cybersecurity, networking, endpoint technologies, and scripting — advantage
• Good understanding of endpoint security solutions — advantage
• Outstanding communication and interpersonal skills
• Strong problem-solving abilities and technical orientation
• Ability to explain complex technical concepts to both technical and non-technical audiences
• Self-starter who learns new technologies quickly
• Capable of multitasking and working independently under pressure
• Excellent English skills, both written and spoken
  
  

Why Join Us:

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.