Director of Business Applications & Digital Transformation

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role summary -

Full-time

Hybrid

We are seeking a transformational technology and business applications leader to drive innovation, efficiency, and revenue growth through enterprise-scale business platforms and end-to-end go-to-market strategy. The ideal candidate will have a proven track record of architecting scalable, customer-facing platforms and leading digital transformation initiatives that align product innovation with strategic business goals.

What You’ll Do

• Lead the full customer lifecycle, including strategy, technology, and implementation for lead-to-cash processes.
• Architect and deliver scalable SaaS solutions (self-service portals, e-commerce, loyalty systems, ERP/CPQ integrations) to automate and optimize business operations.
• Oversee the integration of CRM, ERP, and customer success platforms, ensuring seamless data flow and operational efficiency.
• Launch and manage customer-facing initiatives such as real-time API licensing gateways, usage-based rewards engines, omnichannel engagement platforms, and AI-powered support solutions.
• Drive digital strategy in alignment with business goals, collaborating closely with cross-functional teams (product, tech, operations) and executive stakeholders.
• Champion change management, scaling of technology teams, and ownership of technology budgets.
• Lead complex systems integrations and deliver robust platforms across CRM, e-commerce, and customer success domains.
• Foster a culture of simplicity, focus, and impact—building technology solutions that enhance customer experience and deliver measurable business outcomes.
  
  

• Enterprise-scale business platforms (Salesforce CRM, CPQ, e-commerce, customer portals, AI & Data, API gateways, integrations such as Mulesoft, Iconduct, MCP)
• Data warehouse and analytics, LMS (Appinium, Totara), AWS
• Business-aligned execution and digital strategy
• Change management and scaling technology teams
• Budget ownership and M&A experience
• Strong leadership, people management, and cross-functional collaboration skills
  
  

• 15+ years of progressive experience in technology leadership roles, with a focus on business applications, digital transformation, and customer-facing platforms.
• Demonstrated success in leading the full lifecycle of lead-to-cash processes, including marketing, account management, opportunity/pipeline management, and customer onboarding.
• Experience with large-scale CRM and ERP implementations and integrations (Salesforce, NetSuite, Priority ERP, etc.).
• Proven ability to deliver customer portals and self-service solutions that drive profitability and customer satisfaction.
• Strong track record in managing and developing high-performing teams across multiple geographies.
• Bachelor’s degree in a relevant field; advanced degree preferred.
  
  

• Forward-thinking, innovative, and results-driven mindset.
• Excellent communication and stakeholder management skills.
• Experience in SaaS, e-commerce, and digital customer engagement.
• Familiarity with AI-powered customer solutions and platform evolution.