Technical Support Specialist (Student)

Company Description

Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.

We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable.

Job Description

As a Technical Support Specialist, you'll be on the front lines, providing expert technical support and troubleshooting complex issues for our users. You'll have a significant impact on our users and the growth of our product.

• Provide timely, high-quality support to users: triage, troubleshoot, and resolve product issues with clear, empathetic communication.
• Reproduce, diagnose, and document technical problems end-to-end, capturing precise steps, logs, and screenshots.
• Work hands-on in the product to understand features, validate fixes, and regularly test new flows; provide actionable feedback.
• Investigate API and integration issues using tools like Postman and browser DevTools (Network/Console).
• Collaborate closely with Engineering and Product to scope, prioritize, and escalate issues with strong context and impact assessment.
• Proactively surface product patterns and emerging trends; raise risks and suggest documentation improvements.
• Create and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents.
• Uphold security and data-handling best practices when working with sensitive user information or logs.
  
  

• Currently pursuing a Bachelor’s in CS, IS, Engineering, or a related technical field.
• Must have at least one year remaining until graduation (Fall 2026 or later).
• Prior exposure to technical support or client-facing troubleshooting .
• Solid web fundamentals: understand HTTP requests/responses, status codes, and JSON; comfortable using browser DevTools.
• Familiarity with APIs: ability to use Postman (or cURL) to send requests, read responses, and follow simple authorization patterns.
• Analytical troubleshooting skills: proven ability to reproduce issues, capture evidence, and write clear steps.
• Strong client-facing communication: clear, empathetic writing and speaking; able to translate technical findings for non-technical audiences.
• Ownership mindset: demonstrated ability to drive projects or tasks to completion in fast-moving environments.