Medical Customer Success

About the Role

We are seeking a clinically minded Customer Success professional to take an active role in supporting the deployment of our solution in hospitals worldwide. The position involves frequent collaboration with care teams on-site to guide them through onboarding, early-stage adoption, and ongoing product engagement.

A large portion of the role takes place in the field, working shoulder-to-shoulder with clinicians and ensuring they receive guidance, training, and hands-on support during the initial rollout period. In addition, you’ll help shape educational resources and training workflows that ensure clarity and consistency for both external users and internal teams.

What You’ll Be Doing

• Frequent international travel to customer sites to support implementations and commercial launches (up to ~50%)
• Serving as the central contact person for clinical stakeholders during onboarding and early adoption
• Delivering product education and training in both live and virtual settings
• Developing and refining training materials and instructional resources for various audiences
• Helping define repeatable onboarding processes and implementation best practices
• Gathering user feedback and translating on-the-ground insights back to the product and CS teams

Who You Are

• Background as a nurse, physician, or medtech professional with experience in Customer Success, implementation, or training roles
• Strong familiarity with clinical workflows and hospital environments

What You Bring

• Excellent communication and facilitation skills
• Strong organizational abilities and a proactive, hands-on approach
• Ability to understand a technically complex product and convey its impact in a clinical context
• Fluent, polished English — particularly for work with U.S.-based teams
• Comfortable with international travel (up to 50%)