Commercial Team Leader – Service Coordinators

📍 Location: Shoham | Division: Medical Equipment Service

Are you a people-oriented leader with strong analytical skills and a passion for excellence in customer service and operations?

Join our dynamic Service Division and lead a professional team that supports life-saving medical equipment across Israel.

What You’ll Do

✅ Lead and manage a team of Service Coordinators within the Service Division

✅ Take full ownership of the Customer Service Requests– from intake and assignment to full closure

✅ Improve processes, promote initiatives, and lead projects to enhance service quality

✅ Manage service agreements and contracts, including pricing, system updates, billing, and renewals

✅ Build management reports, analyze data, and extract actionable insights for process optimization

✅ Work with advanced systems such as Priority ERP, BI tools, and dedicated service platforms

What We’re Looking For

🎓 Degree in Industrial Engineering, Business Administration, or related field –

required

👩‍💼 Proven team leadership in service, operations, or logistics – required

📊 Strong command of Excel and Priority ERP – required

🌍 Fluent English (spoken and written) – required

🏥 Experience with hospitals or medical institutions – advantage

💬 Excellent communication, teamwork, and customer orientation

⚙️ Ability to perform in a dynamic, fast-paced environment

Personal Qualities

🔹 Strong analytical thinking and problem-solving

🔹 Initiative, drive, and ability to lead change

🔹 Tech-savvy with fast learning abilities

cv - naamag@medtechnica.co.il