Technical Operations Specialist

Description

We're looking for a TechOps Specialist to join a skilled and collaborative team that sits at the heart of our production environment.

In this role, you'll monitor, investigate, and manage the bank’s most critical systems – ensuring availability, reliability, and performance 24/7/365.This is a shift-based position designed to provide continuous support and rapid response across all hours – including nights, weekends, and holidays.

You’ll work within a structured rotating shift schedule as part of our commitment to maintaining seamless production operations at all times.You’ll be part of a sharp, fast-moving team that works hand-in-hand with R&D, QA, Product, and Delivery, and takes ownership of incidents from the first alert to root cause analysis and resolution.

Your Day-to-Day

• Monitor all production systems, services, and infrastructure in real time

• Investigate and manage production incidents, from detection to final resolution

• Collaborate closely with R&D, QA, and operational teams to prioritize and resolve issues

• Expand and improve system observability to drive better reliability

• Identify recurring problems and help implement long-term, sustainable solutions

• Contribute to our knowledge base with technical and business documentation

Requirements

• 1+ years of hands-on experience in monitoring, troubleshooting, and supporting a production environment

• Experience managing incidents under pressure, with multiple stakeholders

• Excellent interpersonal skills and ability to collaborate in a cross-functional environment

• Strong verbal and written communication skills in English

• Independent, curious, and proactive mindset

Advantages

• Experience with Dynatrace or similar monitoring tools

• Familiarity with SQL

• Experience working with Jira