Pre/Post-sale expert

Position Overview:

This role involves leading presale activities with law enforcement customers in the telecommunications and cellular domains, collaborating closely with Sales, R&D, Product, and Marketing teams. Responsibilities include preparing presentations and proposals, providing technical support, managing customer interactions, leading POCs and training sessions, and representing the company in meetings, webinars, and conferences. The position requires understanding customer needs, crafting tailored solutions, and influencing the product roadmap through customer feedback.

Responsibilities:

• Perform presale activities from early engagement with law enforcement customers in the telecommunication technologies and cellular domains, while working closely with the sales team and internal stakeholders from R&D, Product, Project Management and Marketing, to push opportunities forward, produce presentations, proposals and promote customer satisfaction.

• Provide technical support to the company’s customers, take ownership of customer issues, troubleshoot, and solve technical problems.

• Managing customer-facing activities, including commercial and technical sessions, demonstrations and presentations, lead Proof of Concepts (POCs), technical training sessions and travel to customer sites as needed, present at webinars, conferences, and professional meetups.

• Understanding the customer's needs and matching the customer pain points to successfully reach a proposed solution that meets those challenges, impacting greatly the product roadmap by providing the voice of customer.

Requirements:

• A tech-savvy professional, eager to learn new technologies, Self sufficient & independent.

• Strong analytical skills, multitasking capabilities and problem-solving skills.

• Exceptional teamwork capabilities.

• High attention to detail and accuracy.

• Ability to draft and write proposals and presentations at a professional level – a must.

• Excellent communication and presentation skills, able to clearly articulate technical topics and creatively explain complex concepts.

• In-depth knowledge of IP communications, protocols, applications and encryption – an advantage.

• Fluent English (writing/reading/speaking) – a must.

• other languages (preferably Spanish) – an advantage.

• Willingness to travel abroad ~30% of the year.

• Linux knowledge- an advantage.

• Background in Intelligence technologies and methodologies – an advantage.

• Foreign passport – an advantage.