CRM Systems Analyst & Implementer – Microsoft Dynamics 365

We’re looking for an experienced CRM Systems Analyst & Implementer – Microsoft Dynamics 365. If you’re a tech-savvy systems thinker who loves diving into the “how,” mastering Dynamics 365, and turning complex challenges into smart, elegant technical solutions — this one’s for you.

What you’ll do:

• Analyze business needs and organizational processes in a dynamic, fast-changing environment.
• Write high-quality functional and technical specifications.
• Collaborate closely with development, QA, and implementation teams to ensure seamless delivery.
• Build and maintain strong relationships with business users, collect feedback, and drive continuous improvement.
• Take ownership of projects from discovery to go-live (E2E).
• Support existing solutions and proactively identify opportunities for enhancement.

What you’ll bring:

• 3+ years of hands-on experience as an Information Systems Analyst working with Dynamics 365 - a must.
• Strong business acumen and the ability to see the big picture.
• Proven experience leading end-to-end analysis of complex, cross-system processes.
• Comfortable juggling multiple projects in a dynamic environment.
• Excellent communication and collaboration skills across business and tech teams.
• Experience with integration platforms and tools within the Microsoft ecosystem.

Why Zap?

Because at Zap, tech meets people.

We believe great systems are built by great humans - curious, creative, and collaborative.

If you’re passionate about technology, love understanding how businesses tick, and want to be part of a team that makes impact happen - we’d love to here from you.