Senior Help Desk

We are looking for a hands-on, detail-oriented Senior IT Help Desk to join our growing team.

The ideal candidate will provide technical support to employees, troubleshoot hardware and software issues, assist with onboarding new employees, and monitor server operations.

This role requires excellent problem-solving skills, a proactive mindset, and a strong commitment to customer service.

Key Responsibilities:

• Provide first-level technical support to employees for hardware, software, and network-related issues.
• Troubleshoot and resolve IT-related problems via phone, email, or in person.
• Set up and configure workstations, laptops, and other IT equipment for new employees.
• Assist in onboarding and offboarding processes, ensuring proper access to systems and tools.
• Maintain and monitor IT infrastructure, including servers, networks, and cloud-based solutions.
• Manage and track IT support tickets, ensuring timely resolution and documentation.
• Install, update, and maintain software applications as required.
• Collaborate with senior IT staff on system upgrades, security measures, and process improvements.
• Provide basic training and guidance to employees on IT best practices.
• Maintain accurate inventory of IT assets and peripherals.

Requirements:

• 3-4 years of experience in a Help Desk or IT support role.
• Strong troubleshooting skills for Windows/macOS operating systems, office applications, and hardware components.
• Knowledge of networking concepts (DNS, DHCP, VPN, Wi-Fi troubleshooting).
• Experience with onboarding and offboarding employees, including account setup and device configuration.
• Familiarity with IT monitoring tools and ticketing systems.
• Strong communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Certifications such as CompTIA A+, ITIL, or Microsoft certifications are a plus.