Technical Writer

Description

Silverfort is a Tel Aviv-based cyber-security startup that develops a revolutionary identity protection platform. Using patented technology, our product enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers. In addition, we use advanced behavior analytics to apply adaptive authentication policies and prevent cyber-attacks in real time.

Our mission is to provide industry-leading unified identity protection solutions for hybrid and multi-cloud environments. We develop cutting-edge cybersecurity technology that solves urgent customer needs today and is also a game changer for years to come.

Silverfort has happy customers worldwide, strong market validation (including several industry awards), strategic partnerships with the largest security vendors in the world, and significant funding from leading VCs.

Silverfort is seeking a Technical Writer to join our team of technical writers responsible for creating and maintaining documentation and microcopy for our software products. The ideal candidate is a seasoned technical writer with a deep understanding of software development and documentation best practices. The writer will work closely with cross-functional teams to ensure the accuracy, completeness, and usability of our product documentation and microcopy.

Responsibilities

• Owning and managing all the content needs for your product areas
• Writing help center articles including technical procedures, best practices, and troubleshooting guides
• Helping users understand the value proposition of every aspect of Silverfort's platform
• Working with Product Managers, Engineers, and Designers to create concise, clear, and helpful microcopy
• Providing feedback on UX/UI in the product areas you are responsible for
• Creating user assistance for Silverfort's features, including walk-me’s and sidebar content
• Helping define and maintain the technical writing team's style guide and other team assets
• Monitoring and responding to internal and external feedback channels to address customer needs and define content priorities
• Staying up to date with market trends and finding new ways to showcase content that fits our global audience
  
  

• 5+ years of experience in writing help center content and microcopy
• Write in mother-tongue English
• Demonstrate strong self-direction and accountability while managing and prioritizing tasks with input from outside stakeholders
• Knowledgeable in technical writing best practices and able to break down complex technical concepts into clear, concise, user-friendly content
• Have a “detective mindset” — are comfortable questioning assumptions, validating technical details, and testing things yourself
• Work well in a team while maintaining your independence
• Enjoy a dynamic environment and can manage your time efficiently
• Positive, naturally motivated, energetic, and a quick learner
• Experience in cybersecurity or identity security - a plus
• Have a technical background - a plus
• Experience in both SaaS and on-premise software documentation - a plus