VIP Customer Support Specialist

About Play Perfect:

Play Perfect is one of the fastest-growing mobile game companies, providing entertainment for millions of players worldwide. Headquartered in the heart of Tel Aviv, we are passionate about creating joyful, skill-based gaming experiences.

We’re looking for a VIP Customer Support Specialist to join our elite VIP team. This role is dedicated to delivering white-glove service to our most valuable players, ensuring their experience is seamless, personalized, and rewarding. If you excel at building relationships, enjoy providing premium service, and can manage back-office operations with precision, we want you on our team.

Responsibilities:

• Handle VIP support tickets end-to-end, providing timely, empathetic, and personalized assistance through multiple support channels.
• Provide high-touch, premium service to VIP players, maintaining a professional and friendly tone in every interaction.
• Execute predefined VIP operations tasks in systems such as Dynamo or other CRM and back-office tools.
• Coordinate with internal teams (Monetization, Product, and Support) to address VIP-specific needs.
• Identify opportunities to elevate the VIP experience and contribute ideas for exclusive player events or perks.

Requirements:

• Minimum 1 year of experience in customer support or account management, ideally with VIP or high-value customer segments.
• Exceptional written and verbal communication skills in English; additional languages a plus.
• Strong interpersonal skills with a customer-first mindset and an eye for detail.
• Familiarity with Zendesk or similar; knowledge of Zendesk Explore is a plus.
• Comfortable using CRM systems and performing back-office operations with accuracy and efficiency.