LATAM Head of Customer Success and Onboarding

Wonderful is transforming the way enterprises deliver customer support, blending cutting-edge AI with local market expertise. Backed by a record $34M Seed from Index, Bessemer, and Vine, we’re scaling fast across Europe and beyond. Our AI agents are already live with enterprise clients in telecom, banking, and healthcare, helping organizations modernize their contact centers, elevate customer experience, and reduce costs.This is your chance to be part of the team writing the playbook for a brand-new category.

• Own the end-to-end delivery of agent implementations across our clients. From turning their needs into timelines and deliverables, coordinating between AI engineers and client teams and overall ensuring that all AI agents will be successfully launched on time. 
• Lead large, multi-stakeholder enterprise implementations- run cross-functional meetings, own the Gantt (milestones, dependencies, owners), and keep client teams aligned.
• Support and guide clients through onboarding, adoption, renewals, and expansion
• Build strong relationships with clients, manage their expectations and create constant alignment.
• Drive both execution and leadership: manage programs directly while establishing and scaling the local client-facing team, including building and leading CS, Implementation, and Program Management functions.
• Serve as the primary point of contact for strategic customers, ensuring long term collaboration. 
• Take a hands-on role in implementation and overseeing configuration, testing, optimization of AI agents, and needed integrations.
• Manage risks, handle escalations and remove blockers to keep programs on track.

• 5+ years in Program Management, Technical Project Management, or Technical Customer Success within enterprise SaaS, AI, or related tech environments.
• Proven record of hands-on delivery in complex, technical enterprise programs - not just coordination, but execution.
• 2+ years in leadership roles, with experience hiring, managing, and scaling Program or Customer Success teams.
• Experience building new functions or operations in growth-stage companies or new markets.
• Native-level proficiency in one of the following - Mexican Spanish, Colombian Spanish, Argentinian Spanish, or Brazilian Portuguese. Excellent written and spoken English is required.
• Strong technical acumen - you’re comfortable around APIs, cloud infrastructure, and enterprise IT integrations.
• Outstanding communication, stakeholder management, and executive presence - you know how to hold the room.
• Outcome-driven and highly independent, equally confident rolling up your sleeves or zooming out to shape long-term strategy.