Technical Support Specialist

Job Description:

• Provide global technical support to company customers (both pre-sale and post-sale).
• Deliver training sessions on company products and various projects for technical and engineering teams.
• Collaborate with R&D teams (software developers, hardware engineers, and physicists) to define solutions and integrate them into the product roadmap.
• Define next-generation features based on customer needs and field feedback.
• Analyze applications and field reports, preparing both customer-facing and internal documentation.
• Work closely with engineers and managers in Israel and abroad.
• Conduct system tests during development phases.
• Perform debugging, fault analysis, and issue resolution.
• Operate simulators and testing environments.
• Read and interpret technical documentation and specifications.

Requirements:

• B.Sc. in Mechanical or Electronics Engineering or Practical Engineer with significant relevant experience
• Background in mechanics, hardware, and optics.
• Proven ability in troubleshooting and debugging complex systems.
• Experience working with technical documentation.
• Prior experience in a multidisciplinary, software-based systems company.
• Experience in system engineering – an advantage.
• High-level English – spoken and written.
• Basic coding skills – an advantage.

Personal Skills:

• Strong self-learning ability and teamwork orientation.
• Excellent interpersonal and communication skills.
• Customer-focused mindset with a service-oriented approach.
• Ability to manage multiple projects and critical issues simultaneously.
• Capable of working under pressure while maintaining accuracy.
• Broad system-level thinking and problem-solving capability.