Operations & Account Manager, Strategic Production Management

About Us

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

About The Role

Are you a dynamic problem-solver with a passion for account management in the Meetings & Events industry? As a lead for our Strategic Production Management (SPM) clients, you'll be at the epicenter of client satisfaction and operational success. We’re looking for someone who can cultivate relationships, manage financials, and drive growth while having fun along the way. Join us and make a real impact with teamwork and creativity!

You're Good At

• Building and nurturing strong client relationships for maximum satisfaction and retention.
• Conducting insightful business reviews and identifying opportunities for efficiency.
• Leading and supporting a dedicated team in delivering exceptional service.
• Implementing process improvements and managing operational challenges effectively.
• Analyzing data to track ROI and driving insights for account growth.
  
  

You Might Also Have

• A four-year degree or equivalent experience in the Meetings & Events or Production & Content space.
• Over 5 years of experience in account management and operational delivery.
• Five years' experience in Event Production
• An innate ability to communicate and connect with clients and team members.
• Proficiency in Microsoft Word, Excel, and PowerPoint to craft compelling presentations.
• A knack for adapting to new challenges and pivoting strategies as needed.
  
  

You Should Know

• This role is Virtual and operates on Eastern Standard or Central Standard time
• This role requires travel, up to 50% annually
  
  

Get ready to step into a role where your skills can shine! If you're excited to lead strategic client accounts and drive successful operations, we can't wait to hear from you—apply today!

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Operations & Account Manager, Strategic Production Management is between $75,000 - $110,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.