Manager, SRE Engage

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As an SRE Manager, you will lead and mentor a team of Site Reliability Engineers to ensure the reliability, scalability, and performance of core systems. You'll drive the adoption of SRE best practices such as SLIs/SLOs, post-mortems, and automation to reduce toil. Your responsibilities include team development, incident response, implementing monitoring solutions, and collaborating with cross-functional teams to embed reliability into every stage of the software lifecycle. You’ll influence architectural decisions and contribute to the long-term technical vision of the SRE organization.

We are seeking an experienced and passionate Site Reliability Engineering (SRE) Manager to lead one of our SRE teams. In this pivotal role, you will be responsible for ensuring the reliability, scalability, and performance of our critical systems and services. You will lead a talented team of SREs, foster a culture of operational excellence, and drive the adoption of best practices in reliability engineering.

This position is a people manager role reporting to the Senior Manager, Site Reliability Engineering.

Responsibility

• Lead, mentor, and grow a team of high-performing Site Reliability Engineers
• Foster a collaborative and supportive team environment, promoting continuous learning and professional development
• Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback
• Recruit, onboard, and retain top SRE talent
• Drive the implementation and continuous improvement of SRE principles and practices, including SLIs, SLOs, error budgets, and post-mortems
• Oversee the design, development, and maintenance of robust, scalable, and highly available infrastructure and applications
• Implement and optimize monitoring, alerting, and logging solutions to ensure proactive identification and resolution of issues
• Participate in incident response, root cause analysis, and problem resolution processes, ensuring effective communication and remediation
• Maintain and operate disaster recovery plans and strategies
• Reduce operational toil through automation and tooling development
• Participate in an on-call rotation every 4 weeks
• Collaborate closely with development, product, and other engineering teams to integrate reliability into the entire software development lifecycle
• Influence architectural decisions to ensure systems are built with reliability, scalability, and maintainability in mind
• Define and track key reliability metrics and report on the overall health and performance of our systems
• Contribute to the long-term technical vision and strategy for the SRE function
  
  

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 5+ years of experience in Site Reliability Engineering, DevOps, or a similar role
• 5+ years of experience in a leadership or management position, leading SRE or infrastructure teams
• Experience with large-scale distributed systems and cloud platforms (e.g., AWS, Azure, GCP)
• Experience with SRE principles, methodologies, and tools
• Experience in at least one scripting or programming language (e.g., Python, Go, Java, Ruby)
• Experience with infrastructure as code (e.g., Terraform, CloudFormation, Ansible)
• Experience with networking, operating systems (Linux/Unix), and database technologies
• Demonstrated ability to lead and motivate a team, fostering a culture of ownership and accountability
  
  

Preferred

• Excellent problem-solving, analytical, and communication skills
• Master's degree in Computer Science or a related field
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes)
• Familiarity with CI/CD pipelines and tools
• Experience with performance tuning and optimization
• Experience with monitoring, alerting, tracing, logging, and performance management technologies (OpenTelemetry, Grafana, Kusto, PromQL, Grafana, Splunk, Dynatrace, DataDog)
• Knowledge of security best practices in a cloud environment
  
  

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

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