Customer Support Specialist

Applied Spectral Imaging (ASI) is a global leader in biomedical imaging with a comprehensive product portfolio for Karyotyping, H&E, IHC and FISH analysis; providing Pathology, Cytogenetics and Research laboratories advanced imaging and analysis tools.

We are looking for a motivated and talented   

Customer Support Specialist

Key Responsibilities:

·        Install, calibrate, and maintain imaging systems (on-site and remote)

·        Troubleshoot hardware, software, and network issues

·        Provide prompt and professional support to customers worldwide

·        Create and maintain service guides and troubleshooting materials

·        Document service activities in Salesforce

·        Train customers and distributor engineers

·        Support R&D by collecting field data and customer feedback

·        Travel internationally and work flexible hours as needed

What We’re Looking For

·        Bachelor’s degree in biomedical engineering or related field

·        2+ years’ experience in technical support, field service, or system installation (preferably in medical/biotech/high-tech)

·        Strong problem-solving skills (hardware, software, network)

·        Good English communication skills (written and verbal)

·        Strong customer service orientation with the ability to build trust and maintain professional relationships

·        Able to work independently and as part of a team

·        Willingness to work flexible hours and travel frequently

Bonus Points For:

·        Experience with CRM/Salesforce

·        Familiarity with microscopes or biological samples

·        IT background

·        Spanish-speaking