Director of Supply Operations

About The Position

Travelier, formerly Bookaway Group, is a dynamic travel-tech company transforming the way people experience ground and sea transportation. Our innovative digital platforms simplify complex local markets, empowering travelers to effortlessly book ferries, buses, and trains worldwide.

We’re looking for a Director of Operations to join our HQ supply team and lead a global organization of ~50 operations specialists. Reporting to the Chief Supply Officer, you’ll own the full supplier lifecycle after deal closure — from onboarding and inventory management to booking fulfillment, payments, and content quality.

This is a high-impact leadership role where you’ll ensure our suppliers experience best-in-class operational support while driving efficiency, scalability, and supplier satisfaction across markets.

What You’ll Do

• Lead and scale our global supply operations team across Asia, LATAM, and EMEA.
• Drive operational excellence in onboarding, inventory accuracy, booking fulfillment, and payments reconciliation.
• Develop, implement, and optimize operational processes to enhance efficiency and scalability.
• Ensure top content quality and service levels, focusing on KPIs like availability, decline rate, approval time, and supplier satisfaction.
• Act as the key stakeholder for our backend supply systems and CRM tools, partnering with Product and Tech to improve processes.
• Collaborate closely with Supply, Customer Support, Finance, and Tech to deliver a seamless experience for both suppliers and travelers.
  
  

• 5+ years in operations or customer service within travel tech, eCommerce, or marketplace environments.
• 3+ years leading multi-regional/global teams with proven success in scaling operations.
• Strong data-driven mindset with experience improving KPIs and operational processes.
• Familiarity with CRM/helpdesk tools (Zendesk, Salesforce Service Cloud, etc.).
• Excellent communication skills; fluent English required, other languages a plus.