CRM Implementation and support Specialist

About the Role

In this position, you’ll take part in implementing, customizing, and integrating CRM systems to improve customer engagement and streamline operations. You’ll work closely with cross-functional teams, translate business needs into technical workflows, and provide end-user support and training when needed.

Key Responsibilities

• Lead and support CRM implementation projects from requirements gathering to go-live
• Customize workflows, dashboards, and reports according to client needs
• Collaborate with business and technical teams to ensure smooth integrations
• Provide technical support and ongoing system optimization
• Identify improvement areas and recommend automation opportunities

Requirements

• 1–3 years of experience in CRM implementation or system administration
• Hands-on experience with platforms such as Salesforce, Dynamics 365, or other enterprise CRM tools
• Strong analytical and problem-solving skills
• Proficiency in SQL, Excel, or similar tools – an advantage
• Excellent communication skills and a service-oriented mindset
• Advantage: familiarity with AI tools or process-automation solutions

What’s in It for You

• A professional, tech-driven environment that encourages growth and innovation
• Exposure to diverse industries and advanced technologies
• A meaningful role where technology and people meet
• Real opportunities for learning, creativity, and career development