Operation Specialist

Who we are:



WeSki is an innovative, passionate, and fast-moving product-led company.

With over $100M in yearly sales, growing 2x year-on-year while remaining profitable, we are in a rapid growth mode. This unique position makes our business and product opportunities (and challenges) all the more exciting.

Our vision is to make it easy for skiers across the globe to book and enjoy their ideal ski trip at the best possible price. As the ultimate ski trip booking platform, WeSki enables everyone to design and book their ideal adventure in just a few clicks - quickly, seamlessly, and affordably. In an $80 billion industry that has remained largely traditional, this opens up a massive opportunity to redefine ski trips for modern consumers.

WeSki’s technology compares millions of combinations of flights, accommodation, transfers, passes, gear, and lessons instantly, saving hours of planning. Each trip is fully customisable, giving customers the flexibility of building it themselves, but with the expert protection and support of a holiday provider.

With all trip components automatically linked, customers can relax and enjoy their holiday knowing that all the logistics are taken care of - alongside 24/7 customer service whilst they’re away.

About the role:



As an Operation Specialist you will plays a pivotal role in ensuring the smooth processing of customer bookings, maintaining operational efficiency, and addressing inquiries to enhance the overall customer experience. Reporting directly to the Operations Manager, you'll be responsible for handling critical components of our customers' ski holiday arrangements.

Key Responsibilities



• Process customer bookings, amendments, and transfers via various communication channels (online platforms, mail, and telephone).
• Collaborate with the operations team to gather demand data for our range of products and services.
• Resolve booking-related issues promptly and efficiently to ensure customer satisfaction.
• Support pre-registration activities as needed for streamlined operations.
• Manage daily correspondence, responding to inquiries and making reservations promptly.
• Maintain a professional appearance and ensure a tidy work area at all times.
  
  

• Proficiency in using Excel and Google Spreadsheet.
• Strong attention to detail, and ability to perform tasks accurately under pressure.
• Excellent written and verbal communication skills in English; proficiency in French is advantageous.
• Flexibility to be available on weekends as needed.
• Proficiency in multitasking and adeptness in working with multiple systems.
• Ability to thrive in a fast-paced environment, handling complex tasks efficiently.
  
  

• Proficiency in French language.
• Background in the Travel Technology sector.
• Skiing expertise.