Senior Operations Program Manager - Cross Group

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About The Team

HiredScore is the newest addition to the Workday family!

As the leading provider of Talent Orchestration technology, HiredScore’s artificial intelligence, automation and deep integrations empower the largest and most innovative companies in the world to safely and transparently drive critical business outcomes in recruitment productivity, diversity hiring, internal mobility, and total talent management.

HiredScore is designed to help companies match, rediscover, and engage talent more effectively. Seamlessly integrated with Workday, it streamlines processes, reduces administrative tasks, and delivers timely insights that enhance decision-making and free up time for meaningful interactions with top talent.

We place great value on career growth, learning and collaboration. Employees are our #1 value! We are an agile organization, constantly looking for ways to improve with a focus on the value we deliver to our customers. We work closely with people to acquire fast feedback and achieve the right outcomes.

At our Israeli site, we follow a hybrid work model with 3 days in the office and 2 days from home

About The Role

We are seeking an experienced Senior Operations Manager to join our Cross Team and take a central role in driving operational efficiency and strategic oversight within our Professional Services department. This role will primarily focus on managing capacity, optimizing departmental budgets, and enhancing reporting to ensure the department operates smoothly and effectively.

• Lead and manage the capacity planning process for the Professional Services department, monitoring and analyzing team member availability to ensure balanced workloads and the ability to take on new projects.
• Serve as the main point of contact for sales and services executives, communicating the Professional Services team’s capacity and providing available slots for new project starts.
• Proactively communicate with various stakeholders regarding capacity constraints, gaps, and future capacity forecasts based on historical data and pipeline analysis.
• Manage the departmental travel and expenses budget, including forecasting, tracking, and providing regular reports to leadership to ensure financial discipline.
• Develop and maintain comprehensive management reports and dashboards to provide clear visibility into team performance, project statuses, and key departmental metrics.
• Lead project governance and reporting to ensure capacity data is accurately calculated and maintained across all projects.
• Maintain a continuous improvement culture by regularly reviewing operational processes, gathering feedback, and implementing refinements to enhance overall team productivity.
  
  

About You

Basic Qualifications:

• 3+ years of experience in an operations management, professional services, or a similar role, with a strong focus on capacity and budget management.
• 2+ years of experience in creating and managing detailed reports and dashboards to provide operational visibility and inform strategic decision-making.
• Strong analytical and problem-solving skills, with the ability to identify operational bottlenecks and develop data-driven solutions.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and senior leadership.
• Experience with capacity planning tools and methodologies for managing a professional services or consulting team.
  
  

Other Qualifications:

• Bachelor degree in Industrial Engineering or Information Systems - Advantage Strong analytical skills and experience in developing and utilizing reports and dashboards to drive insights and decision-making
• Ability to manage and track large-scale budgets, including forecasting and expense reporting.
• Familiarity with Agile methodologies and the software delivery lifecycle
• Experience with project management tools like Smartsheets, Jira, Monday, and Confluence
  
  

Our Approach to Flexible Work

With Hybrid Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so we require employees to work three days a week in the office and two days at home. This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.

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