Senior Information Technology Support

Hunters Next-Gen SIEM automates threat detection, investigation, and response, freeing analysts to proactively protect their organizations. Hunters deploys in days and eliminates repetitive work with out-of-the-box integrations and detection rules. High priority alerts are surfaced based on risk and confidence scoring, and similar alerts are clustered together, reducing alert triage by 80%. Customers can build an open, scalable data lake at a predictable cost, and bring their own data lake or leverage Hunters’. Team Axon provides rapid response to emerging threats, incident investigation, proactive threat hunting, and security posture and hygiene reporting.

Hunters was recognized as a Leader in the 2024 GigaOm Radar for SIEM and received an Honorable Mention in the 2024 Gartner Magic Quadrant for SIEM. Learn how companies like Booking.com, Snowflake, TheRealReal and Cimpress are leveraging Hunters to empower their security teams at https://www.hunters.security.

Hunters is backed by leading VCs and strategic investors including Stripes, YL Ventures, DTCP, Cisco Investments, Bessemer Venture Partners, U.S. Venture Partners (USVP), Microsoft’s venture fund M12, Blumberg Capital, Snowflake Ventures, Databricks, and Okta

We are looking for a top-notch Senior IT Support with deep expertise across systems, integrations, and networking, capable of designing, supporting, and optimizing multiple IT environments, including SaaS applications and cloud technology.

Responsibilities:

• Manage and optimize organizational systems and network infrastructure (Windows, Linux, virtualization platforms, cloud services).
• Lead the integration of new technologies, SaaS platforms, and on-prem solutions, ensuring seamless interoperability across environments.
• Monitor and maintain IT services to ensure uptime, proactively identifying and addressing potential issues before they affect operations.
• Act as a senior escalation point for complex IT support issues, ensuring quick effective resolution of incidents impacting employees.
• Work with Information Security to apply best practices in endpoints, identity, and infrastructure security, contributing to compliance initiatives.
• Identify opportunities to optimize workflows for efficiency and reliability.
• Partner with Security, DevOps, RnD and Business teams to align IT services with organizational needs.
• Contribute to IT roadmap planning, recommending technologies and architectures that support long-term growth.

Requirements:

• 5-10 years in IT support or systems administration roles.
• Proven track record in supporting complex IT environments at scale.
• Strong knowledge of Operating Systems Administration (Windows, Linux, Mac)
• Basic proficiency in networking
• Hands-on experience with cloud platforms (AWS, Azure, GCP) and hybrid environments.
• Familiarity with SaaS integrations and enterprise collaboration tools.
• Experience in IT service management frameworks.
• Expertise in identity and access management (Okta, AD, SSO, MFA).
• Basic understanding of security best practices for systems and networks.
• Excellent communication skills to work with technical and non-technical stakeholders.
• A true Team player
• Strong problem-solving skills and ability to work independently, as well as leading projects.
• Ability to support and maintain end-user hardware (laptops, desktops, printers, peripherals, and accessories).

Advantages:

• Familiarity with monitoring/observability tools (e.g., Splunk, Datadog, Prometheus).
• Basic experience with Scripting/automation experience
• Exposure to compliance frameworks such as SOC 2, ISO 27001, GDPR.