Information Technology Support Technician

CyberProAI is a fast-growing global leader in cybersecurity training and solutions. With teams across multiple regions, we empower organizations to build resilience against cyber threats through cutting-edge education and expert support. We thrive in a dynamic, collaborative environment that values curiosity, growth, and innovation.

About the Role

We are looking for an Entry-Level IT Support Technician to join our global team. This is a hands-on opportunity ideal for someone who enjoys solving problems, supporting users, and learning about cybersecurity. You’ll work alongside experienced IT and security professionals, gaining real-world exposure to technical systems and modern cyber tools.

Key Responsibilities

• Provide technical support for Windows, Mac, and Microsoft 365/Azure environments.
• Set up, configure, and maintain laptops, workstations, and communication tools.
• Troubleshoot hardware and software issues and escalate when necessary.
• Manage user accounts, access rights, and security permissions.
• Support basic network and connectivity issues (Wi-Fi, VPN, etc.).
• Assist with routine patching, updates, and system maintenance.
• Participate in IT and security-related projects as part of the broader IT team.
• Follow internal policies and document support activities.

What We’re Looking For

• 1–2 years of experience in IT support, helpdesk, or system administration.
• (Military/academic/internship experience welcome)
• Familiarity with Windows OS, Microsoft 365, and MacOS environments.
• Basic networking knowledge (TCP/IP, routers, switches).
• Strong communication and customer service skills.
• A proactive, detail-oriented, and self-motivated approach.
• Interest in cybersecurity and a desire to grow professionally.

Bonus Points For

• Experience with Active Directory or Azure Active Directory.
• Exposure to cloud environments (Azure, AWS, etc.).
• Familiarity with cybersecurity best practices or tools (e.g., antivirus, firewalls).

Why Join Us?

At CyberProAI, you’re not just part of a company—you’re part of a mission. We believe in developing talent from within and giving early-career professionals the opportunity to grow in a field that’s shaping the future. You’ll gain technical experience, cybersecurity exposure, and mentorship from a global team of experts.