Technical Support Engineer

Company Description

Boss Software Solutions Limited is a software development company based in Ramat Gan, Israel.

We deliver a comprehensive real-time business management platform combining ERP and CRM systems, POS integration, and advanced add-ons such as eCommerce, BI, switching board, delivery management, and marketing automation.

Our versatile solution streamlines operations, improves customer relationships, and enhances decision-making capabilities for organizations managing multiple branches and franchise networks.

This is a full-time on-site role for a Technical Support Engineer at Boss Software Solutions Limited.

As a Technical Support Engineer, you will be the first line of contact for our customers, providing advanced technical support that requires both system understanding and programming knowledge. You will work closely with R&D and product teams to investigate issues, reproduce bugs, and deliver effective solutions and workarounds.

Your day-to-day tasks will include:

• Customer support by phone and remote control.
• Guiding users through our ERP/CRM software (“how-to” explanations).
• QA and DevLab work to reproduce and debug issues.
• Bug research and problem-solving at system level.
• Providing software solutions and workarounds.
• Assisting with implementations and system setup.
• Supporting Web API integrations (Postman, reading technical docs).
• Collaborating with team members and maintaining strong customer focus.

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field (required).
• Programming knowledge in C#, SQL, and Web APIs – ability to debug and analyze code-level issues (preferred).
• 2+ years of experience in technical support, QA, or system implementation (preferred).
• Strong analytical and problem-solving mindset.
• Excellent communication skills in Hebrew and good English for technical documentation.
• Team player with a strong customer-first approach.
• Daily on-site presence in our Ramat Gan office.
• Advantage: experience with ERP/CRM systems, BI (Power BI), or SaaS platforms.