Director of Customer Success

Canditech is a rapidly growing startup in the booming HR-tech industry, with the vision of a world without resumes. In a very short time, we have developed a world-leading SaaS platform, are working with market leaders worldwide, and closed a meaningful fundraising round led by Insight Partners.

We are looking for a highly motivated and experienced Director of Customer Success to join our team. This is an exciting opportunity to play a key leadership role in a fast-growing startup, managing a team while remaining very hands-on in driving client success and ensuring our customers achieve their hiring goals.

Key Responsibilities:

• Lead and manage a dedicated team to deliver exceptional customer success
• Stay hands-on with key accounts, building strong relationships and guiding them to success
• Own overall relationships with clients, ensuring their retention and satisfaction
• Drive customer success strategies and best practices across the company
• Work closely with HR professionals and hiring managers to help them achieve their recruitment objectives
• Act as a trusted advisor and advocate for our clients within the company

What We’d Like You To Have:

• Proven track record as a Customer Success Manager in a B2B SaaS company or in a similar client-facing leadership role
• Proven experience in team management and leadership
• A hands-on approach with strong problem-solving skills
• Passion for the HR field and a desire to improve the candidate and recruiter experience
• Experience in HR Tech – big advantage
• Strong communication and interpersonal skills
• Native-level English