Head of Delivery & Support

We are seeking a Delivery & Support Group Manager to lead, scale, and shape SeeTrue’s customer-facing operations. This role combines ownership of project delivery and technical support, managing global teams and processes that ensure seamless deployments, ongoing system reliability, and best-in-class customer experience.

Responsibilities

• Lead and mentor global teams (Field Engineers, Support Engineers, Project Managers).
• Oversee delivery of projects, demos, and PoCs—on time, on budget, at high quality.
• Act as escalation point and provide hands-on support when needed (installations, troubleshooting, on-site work).
• Define and scale delivery & support processes, tools, and playbooks.
• Partner with R&D/Product to resolve recurring issues and influence product roadmap.
• Support pre- and post-sales activities, aligning business and technical goals.

Requirements

• 7+ years in technical customer-facing roles (Support, Delivery, TAM, Field Engineering).
• 3+ years leading global technical teams.
• Strong technical background (Linux, APIs, SQL, networking fundamentals).
• Excellent leadership, communication, and problem-solving skills.
• Fluent English, willingness to travel (~30%).
• Experience with security screening tech (X-ray/CT) – advantage