Head of Account Management

About The Client

Our client is a global fintech company offering payment solutions to businesses of all sizes. By combining innovative technology with a deep understanding of financial infrastructure, the company enables seamless, secure, and scalable payment experiences for clients across diverse industries. With a strong international presence, their products are trusted by hundreds of merchants and financial partners worldwide.

Role Overview

As the Head of Account Management, you will play a key role in driving client success and ensuring long-term value from the company’s payment products. You will lead a growing team, foster strong relationships with key clients, and implement strategies to increase revenue and operational efficiency across the account management function.

Key Responsibilities

• Business Process Improvement: Build and optimise internal processes within the account management team, ensuring smooth collaboration with Sales, Operations, Risk, and Compliance.
• Team Structure and Development: Define team structure, responsibilities, and workflows. Develop internal playbooks and documentation for scalable team growth.
• Goal Setting and Alignment: Define department goals and KPIs in collaboration with executive leadership, aligned with the overall company strategy.
• Client Communication: Own strategic client communication, drive retention, satisfaction, and growth (upsell/cross-sell), acting as the main point of contact for key сlients.
• Performance Analysis: Monitor client activity, transaction volumes, and product usage. Identify risks and opportunities to drive account health and revenue growth.
• Data-Driven Improvements: Use client data and performance metrics to propose and implement process and product improvements.
• Reporting and Mentorship: Regularly report on team performance and key initiatives. Hire, train, and mentor account managers to ensure high performance and professional development.
• Industry Representation: Represent the company at relevant industry events and conferences to maintain visibility and foster new business opportunities.
  
  

• Language Skills: Fluent in English and Russian.
• Experience: Minimum 3+ years in B2B account management within the payments or fintech industry, with experience in a senior or head role. Sales experience is a plus.
• Leadership: Proven experience in leading and growing teams of 2+ people.
• Industry Knowledge: Strong knowledge of the PSP business model, client lifecycle management, and typical merchant needs.
• Cross-Functional Skills: Comfortable working across departments, especially with legal, finance, operations, and compliance teams.
• Analytical and Organisational Skills: Ability to analyse data and make informed decisions. Strong organisational, planning, and execution skills.
• Client Relationship Management: Excellent relationship-building and negotiation skills with both SME and enterprise clients.
  
  

• Leadership and Team Management: Inspires, guides, and develops team members.
• Analytical Thinking: Uses data to shape decisions and optimise outcomes.
• Autonomy and Accountability: Operates independently with a high level of ownership.
  
  

• Competitive salary based on experience.
• Transparent and rewarding bonus structure.
• Career growth opportunities within a fast-paced fintech company.