Junior IT Helpdesk & Customer Support

About the opportunity:

We are looking for an IT Helpdesk & Customer Support to assist our customers and employees with technical problems when facing our products, services and internal inquires about password reset, group policies and password collection management

Your responsibilities will include resolving queries, tackling employee login issues, taking care of hardware inventory installation and tracking. Ultimately, You will help establish our reputation as a company that offers excellent customer support, and assist company employees with ongoing troubleshooting.

What you’ll be doing:

● Provide independent, professional, high-quality responses to our customers and employees through support ticketing systems and other pipelines.

● Identifying points of interest & assisting customers with how to use specific features.

● Analyzing and reporting recurring issues.

● Enriched the company internal knowledge base with information, walk through and “how-to” written guides for customers and developers both.

● Gather feedback from the company customer success teams and share with the development and product team to deliver better quality products and services.

● Service-oriented personality with a can-do attitude.

● Collaborative and responsible among co-workers, a real team player.

● Service oriented personality, pay attention to details.

● Fluent Hebrew & English – must be comfortable with reading, writing & Speaking in English.

● Knowledge handling Google workspace - Mostly Gmail accounts, management,Creation, Modification, groups management, routing.

● Basic laptop configuration & hardware knowledge.

● Win10/11, MS Office & different various software installations experience.

● Previous customer support experience, preferred from SAAS companies.

● Detail-oriented, capable of handling multiple items simultaneously.

● Tech savvy, Strong problem solving / troubleshooting skills.

● Feel comfortable and natural to investigate and ‘play around’ with technologies that haven't met before.

Nice to have:

● Experience with ticketing systems (Freshdesk/Zendesk or similar), Slack or other ChatOps solutions.

● Basic IT Network Knowledge

● Basic knowledge with Ai tools, mostly ChatGPT for service purposes

● Practical PC/Laptops experience

● Familiar with password management tools