Application Help Desk Administrator

Why Join Us?

Check Point is seeking a self-motivated, adaptable, and quick-learning Application Help Desk Administrator to provide internal front-facing support for the company employees and related IT services. You will be responsible for coordinating and communicating with employees worldwide to ensure expedient resolutions to technical issues and requests.

Key Responsibilities

• Providing technical, personalized service to Check Point employees.
• Providing worldwide support for Check Point IT Applications while working closely with development teams & business leads.
• Administration and maintenance of access management.
• Communicating with employees via phone, email, and text in Hebrew and English.
• Introducing policies, procedures, and technologies to proactively respond to trouble areas in service delivery.
• Additional responsibilities based on business requirements.
  
  

• Strong team player with the ability to work independently.
• Have a passion for providing support and finding technical solutions to IT issues.
• Excellent written and verbal capabilities in English and Hebrew.
• Ability to multi-task with face-to-face interaction, remote sessions, and over the phone.
• Ability to identify employee needs and communicate effectively in dynamic situations.
• Technology-oriented with analytic thinking and problem-solving skills.
• Highly organized, motivated and creative with proactive nature.