General Manager

Role Overview

We are seeking an experienced and dynamic General Manager to lead one of our lines of business. This executive role will own the strategy, growth, and operational excellence of our solutions, with a focus on driving sales in Israel (through direct sales) and internationally (through reseller partnerships).

The General Manager will oversee all customer-facing functions, including Sales, Customer Support, Customer Success, and Project Management. This leader will be accountable for revenue growth, customer satisfaction, and the successful deployment of solutions across new and existing clients.

Key Responsibilities

Business Leadership

• Define and execute the overall strategy for the business line.
• Drive revenue growth in Israel and globally via direct and channel sales.
• Own full P&L responsibility.
• Lead, mentor, and grow a multi-disciplinary team (Sales, Support, Customer Success, Project Management).
• Foster a culture of accountability, collaboration, and customer focus.

Customer Engagement

• Ensure customer satisfaction and long-term retention through proactive success programs.
• Oversee project managers to guarantee smooth onboarding and solution deployment.
• Act as executive sponsor for key strategic accounts.

Go-to-Market & Partnerships

• Build and strengthen relationships with global reseller partners to expand internationally.
• Collaborate with marketing and product teams to position the solution as a leading enterprise SaaS platform.

Operational Excellence

• Establish KPIs and performance metrics for sales, support, success, and project management.
• Optimize processes to ensure efficiency and scalability.
• Collaborate with R&D and Product teams to influence product roadmap based on market feedback.

Qualifications

• 10+ years of leadership experience in software/SaaS with proven success scaling a business line.
• Track record in managing customer-facing teams (sales, support, success).
• Experience managing P&L and delivering sustainable growth.
• Strong background in direct sales and channel/reseller management.
• Excellent leadership, communication, and stakeholder management skills.
• Strategic thinker with strong execution ability.
• Fluent in Hebrew and English (additional languages an advantage).
• Advantage – Candidates with experience in enterprise software and a strong professional network.