Customer Support Representative

About the Role:

We're looking for a customer support hire to join one of the fastest growing startups in the world. This is a rare opportunity to build the customer support function from the ground up alongside our founders, working directly with our community members across Weavy's different platforms while establishing the support systems and processes that will scale our customer experience.

You'll be the bridge between our cutting-edge platform and the users who depend on it daily. From answering technical questions to helping customers build their workflows, you'll be the friendly voice that guides our community through every challenge while gaining unprecedented exposure to startup growth and customer success excellence.

About Weavy:

Visual designers shape how information is understood and stories are told. As AI transforms creative work, we believe designers should be empowered to orchestrate and direct these new capabilities, not be replaced by them.

We're building a powerful web-based creative platform that brings professional editing, seamless collaboration, and AI capabilities together in a way that makes sense for visual teams. We're backed by top VCs and already used by design teams at major brands.

Responsibilities:

• Customer Support: Provide comprehensive assistance to Weavy customers wherever they are (on-product customer support chat, email, Discord channel, and social media), ensuring every question gets a thoughtful, helpful and fast response
• Technical Guidance: Help users troubleshoot issues, understand platform features, and optimize their workflows for maximum efficiency
• Workflow Development: Assist customers in building and customizing their creative workflows, offering design insights and technical solutions
• Customer Success: Proactively identify opportunities to improve user experience and contribute to customer retention and satisfaction
• Voice of Customer: collecting feedback and insights from customers to lead product roadmap and GTM efforts
• Knowledge Center: Create and update high-quality articles, guides, and tutorials for the Knowledge Center.

Qualifications:

• Art/Design university graduate (highly preferred)
• Perfect English (native or native-level)
• Strong technical knowledge and ability to quickly understand complex software platforms
• Design expertise with solid understanding of creative workflows and visual design principles
• Experience with generative AI tools and platforms
• Exceptional interpersonal skills - naturally empathetic, patient, and skilled at clear communication
• Strong work ethic - ready to work long hours and handle high-volume support requests
• Curious mindset - loves asking questions and diving deep to understand customer needs
• Startup mentality - adaptable, proactive, and thrives in fast-paced environments