Product Manager - Platform Services and SaaS

Description

Personetics is shaping the Cognitive Banking era, harnessing AI to help banks anticipate customer needs, provide actionable insights, and deliver intelligent financial guidance. Our platform continuously analyzes and leverages real-time transactional data, enabling banks to proactively support customers in managing their finances and reaching their goals. As industry leaders—yes, we really are leaders—we partner with the world’s top financial institutions, empowering over 150 million customers monthly across 35 global markets from offices in New York, London, Singapore, São Paulo, and Tel Aviv.

About The Position

As a Product Manager, Platform Services & SaaS, you will own Personetics’ core backend platform services—including APIs, deployment models, and upgrade lifecycle standards. In this role, you will drive the strategic shift to SaaS: defining our SaaS product experience and offering. You will collaborate across Product, R&D, Delivery, Customer Success, and Sales to ensure the platform delivers on scalability, upgrade efficiency, and operational excellence—empowering both Personetics teams and our global bank partners.

Responsibilities

• Own and evolve foundational backend APIs that power Personetics product delivery and platform extensibility.
• Define and continuously improve Personetics’ SaaS offering, including onboarding experience, value proposition, and packaging of infrastructure capabilities.
• Drive upgrade lifecycle standards, tooling, and cross-platform compatibility to enable smooth upgrades for all client types.
• Externalize system health and performance signals via APIs and tooling for both Personetics Ops and bank partners.
• Partner with data, operations and Professional Services to ensure seamless integration between data ingestion, enrichment, and core platform services.
• Support internal delivery and enablement teams with standardized documentation, sample configurations, and reusable deployment tooling.
  
  

• 3–5 years experience in product management, ideally in SaaS platform, infrastructure, or backend/API-focused roles – Must
• Experience working in B2B, B2B2C, or fintech – Must
• Deep understanding of modern cloud architectures, deployment standards, and API design
• Proven track record of defining and delivering backend product capabilities (APIs, upgrade tooling, deployment models, etc.)
• Experience collaborating across R&D, delivery, customer success, and operations teams
• Excellent written and verbal communication skills (English)
• Bachelor’s degree in Computer Science, Engineering, or a related field. MBA or equivalent experience is a plus.