Customer Success Project Manager

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We seek a skilled and dynamic Project Manager to join our Customer Success Operations team. The role involves leading key strategic initiatives from planning to delivery, ensuring thorough planning, efficient implementation, and high-quality system and process outcomes that align with our business goals.

As a Customer Success Project Manager at JFrog you will...

• Lead strategic Customer Success initiatives from inception to completion, including planning, implementation, and aligning business processes driven by our defined objectives, and defining success measures
• Drive progress, provide updates to stakeholders, and facilitate decision-making while ensuring alignment with company priorities and timely, high-quality completion
• Collaborate closely with leaders, stakeholders, team members, and different teams to ensure ongoing alignment and drive and execute strategic plans, goals, and objectives
• Organize and facilitate meetings, including preparing agendas, briefing materials, and ensuring follow-up actions are completed
• Communicate effectively with all relevant stakeholders and impacted users in a friendly, timely, and clear manner
• Identify opportunities to improve operational processes and workflows, contributing to increased efficiency and productivity
  
  

• 3-5 years of experience in a similar role, ideally with a track record of success in a fast-paced, high-growth environment
• Previous experience working or collaborating closely with software development teams in a software company, and a good understanding of technology
• Experience in Process design, implementation, and adoption
• Strong project management skills, successfully managing multiple complex projects and initiatives
• Excellent communication and interpersonal skills, with the ability to lead by influence and interact effectively at all levels of the organization
• Strong analytical thinking and driving informed decision-making based on complex situations and data
• Thorough understanding of project and change management methodologies and experience in implementing process improvements
• Attention to detail, ability to prioritize and multitask effectively
• Independent, self-starting individual
• Proficient English communication skills, both written and verbal
• Bachelor’s degree in business administration or equivalent