IT Specialist

About The Position

AllCloud is seeking a skilled IT Specialist to join our team. In this role, your main responsibility will be delivering exceptional technical support that ensures high levels of customer satisfaction. You will apply your strong troubleshooting and problem-solving skills to support and optimize cloud environments and SaaS applications.

As an IT Specialist at AllCloud, you’ll gain valuable hands-on experience with cutting-edge cloud technologies, working in a dynamic, fast-paced environment. You’ll support global internal users on both Windows and macOS platforms, helping to resolve technical issues efficiently and effectively. Strong communication and organizational skills are key to your success in this role

Key Responsibilities

• Provide both remote and on-site technical support
• Handle global onboarding and offboarding processes for end users, including in-person support at the Israel office
• Manage and support Mac and Windows systems, network devices, and IT hardware
• Administer and secure enterprise applications and services
• Troubleshoot incidents and coordinate resolutions with vendors and partners
• Develop and maintain internal IT documentation, including procedures and training materials
• Ensure compliance with internal controls and security policies
  
  

• 3+ years of experience in a technical support role within a medium-sized organization, with a focus on customer service
• Proven ability to manage laptops, mobile devices, network equipment, and security tools
• Experience administering Google Workspace (G Suite)
• Proficient in supporting both macOS and Windows environments
• Familiarity with SaaS tools such as SmartSheet, DocuSign, and Zoom
  
  

• Experience with tools such as OneLogin, Atlassian, and Microsoft 365
• Knowledge of Mobile Device Management (MDM) solutions like Intune or Kandji
• Experience with Endpoint Detection and Response (EDR) tools such as CrowdStrike
• Familiarity with Zoom Phone systems
  
  

• Strong customer service orientation with excellent interpersonal skills
• Fluent in English (written and spoken)
• Quick learner with a proactive, hands-on approach
• Highly organized, detail-oriented, and self-motivated
• Solid understanding of information security principles
• Knowledge of network protocols and communication
• Comfortable working with international teams and external vendors
  
  

• PC Technician or similar technical certifications
• AWS Certification