Production Engineer

Production stability drives player trust and lets every team move faster.

As Production Manager, your ability to foresee issues, resolve incidents quickly, and streamline releases directly shapes success and growth.

Responsibilities

• Release Readiness & Deployment – Validate configuration, manage CI/CD rollouts, execute smoke tests/health checks, and trigger rollback when required.
• Monitoring & Observability – Maintain and optimize dashboards, alerts, and queries using tools such as New Relic, ELK/Grafana, and SQL‑based analysis to ensure real‑time visibility of performance and anomalies.
• Incident Response & Post‑mortem – Act as Tier‑2 escalation, investigate production issues across application, infrastructure, and database layers, drive root‑cause analysis, and implement preventive actions to shorten MTTR and improve uptime.
• Change & Environment Management – Track infrastructure and DevOps changes, coordinate with stakeholders, and continuously refine deployment and operational flows for efficiency and reliability.
• Cross‑Team Collaboration & Influence – Partner with QA, Game Producers, DevOps, and Account‑Facing teams to align priorities and communicate production health; champion best practices across the organisation.

Requirements

Technical Skills

• Monitoring & Databases: Proficiency with observability platforms (e.g., New Relic, Datadog, Grafana) and strong SQL for deep‑dive analysis.
• CI/CD & Release Automation: Experience managing build pipelines and live deployments, including canary/blue‑green or phased rollouts.
• Cloud Fundamentals: Working knowledge of AWS (S3, EC2, basic IAM) or similar cloud provider concepts.
• Web Debugging: Ability to interpret JSON payloads and diagnose HTML/CSS integration issues.
• Networking Basics: Understanding of caching, proxies, DNS, and load‑balancing for end‑to‑end troubleshooting.

Operational & Problem‑Solving

• At least 2 years of proven track record in production operations, SRE, or release management roles.
• Demonstrated ability to resolve complex, cross‑component incidents and prevent recurrences.
• Familiarity with defining SLOs, MTTR targets, and post‑deployment support processes.

Soft Skills

• Clear communicator who can translate technical findings for both engineers and business stakeholders.
• High sense of ownership, reliability, and quality.
• Calm under pressure; able to adapt to shifting production priorities, including off‑hours rotations.