Social Media and Community Manager

Atera is inventing a new way of managing IT end-to-end for IT professionals and teams worldwide. By creating an AI-powered IT platform, Atera's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

We’re building a space where IT experts connect, learn, and champion each other. We need a seasoned Social Media and Community Manager to join our team and be our customer-facing brand ambassador. Someone who isn’t just moderating, but sparking conversations, bringing people together, and giving IT pros a voice in shaping the future of IT.

What You’ll Do

As our Social Media & Community Manager, you’ll be the voice of Atera across all community and social channels. You’ll grow our gated community of IT pros, launch meaningful programs, and build connections that make Atera more than just an IT platform.

Here’s what you’ll own:

Community & Social Channel Ownership

• Plan, create, and publish content on platforms like Instagram, Facebook, Reddit, Twitter, and LinkedIn
• Grow the user community and drive engagement through structured programs and organic conversations.
• Manage discussions, monitor group sentiment, and keep the conversation flowing with engaging, industry-relevant content.
• Monitor engagement metrics and adjust strategies accordingly
• Collaborate with design and marketing teams to align messaging, track trends, and competitor activity
• Respond to comments and messages in a timely, brand-appropriate tone.
  
  

• Be the bridge between Customer Success, Marketing, Support, and Product teams.
• Align community goals with company-wide marketing KPIs, and identify opportunities for improvement.
• Monitor and report on customer feedback, providing valuable insights back to the Product team.
• Translate product updates and new releases into stories the community can rally around.
• Influencers & Advocacy
• Foster relationships with top contributors, champions, industry professionals, and influencers in IT.
• Run and expand Atera’s Champions Program, empowering advocates to shine.
• Build and manage influencer partnerships that elevate Atera’s visibility in IT communities.
  
  

• 5+ years of experience as a Social Media and/or Community Manager (ideally in SaaS or IT).
• Proven experience launching and growing successful community initiatives.
• Native English speaker with outstanding communication skills (clear, approachable, and engaging).
• Data-driven mindset with the ability to track and report on key metrics.
• Ability to align community strategy with marketing and business goals.
• Strong collaboration skills — you can work seamlessly with marketing, product, and leadership teams.
  
  

• Background in IT, systems administration, or network engineering.
• Knowledge of online marketing channels, SEO, and digital engagement strategies.
• Prior experience building advocacy or influencer programs.