Customer Support Specialist

Overview

***This is an NBN Connect post on behalf of another organization.

We’re looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.

In this role, you’ll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and our team.

We’re looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills.

** The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).** (No work on Shabbat.)

As a Customer Support Engineer, you will:

• Be in charge of our customer happiness and deliver amazing service.
• Become a product expert who knows the ins and outs of what we have to offer by helping our customers maximize the value they receive from us.
• Proactively identify opportunities and optimization points to help our customers grow.
• Represent the customer voice internally in Product, Marketing, and Business Development discussions.

What you’ll need:

• At least 1 year of experience in customer service-facing roles.
• High-level English, both written and verbal (native level or bilingual proficiency) – Must.
• Conversational Hebrew required.
• Excellent communication skills and customer-oriented attitude – Must.
• Knowledge of web technologies such as HTML & CSS – advantage.
• Strong troubleshooting capabilities.
• Ability to work in an agile, fast-paced, and dynamic environment.