Project Manager

We are looking for an experienced project manager, who will partner with Global-e and will be responsible for delivering projects for our existing clients.

The project manager will handle the implementation of clients’ requests and upgrades. He will serve as the project liaison between the company and the client and is responsible for all aspects of the project: Scope, Timeline, Communication, and owning the relationship with our clients

The project manager represents the client within Global-e and Global-e in front of the client. The project manager works independently, under general and professional guidelines, on routine tasks, problem resolution and any escalations, when required.

Responsibilities

• Manage work through the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements.
• Work internally with various functions such as (but not restricted to) developers, product team and customer success managers to ensure success as defined by scope of work, timeline, quality, operational needs, and resources.
• Complete accountability, from engagement to delivery, for all planning, commitments and on time delivery of Global-e solution to customers
• Customer facing – focal point. Responsible for customer satisfaction
• Facilitate, synchronize and track progress of the various cross-company teams: Development, Product, infrastructure, integrations, etc.
• Communicate the progress to customers and internal teams.

• At least 3 years’ experience in customer facing B2B-B2C project management positions
• Proven experience in complex integration projects with different parties
• Excellent English – Written and verbal communication skills- Must
• French/ Italian speaker - Advantage!
• Ability to understand tech concepts. technical background with understanding and/or hands-on experience in software development and web technologies – advantage
• Excellent interpersonal skills
• Solid organizational skills including attention to details.
• Team player and problem-solving.
• Ability to multi-task and to work well under deadlines in a changing environment.
• Ability to be flexible and work extended hours as required.
• Experience in close working interactions with distant teams.