Information Technology Support Technician

Job Details:

Position: IT Support Technician L1 (On-site)

Role Type: FTE

Working Days: 2 Days in a week

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years as IT Support.

Site Address: Haifa, Haifa District, Israel (On-Site)

Languages required: English (B2), Hebrew (B2)

1. User Support & Troubleshooting

• Providing basic troubleshooting for hardware, software, and network issues
• Assisting users with login issues, password resets, and account lockouts
• Guiding users through basic system setups and configurations
• Daily walkthrough and testing of office IT equipment

1. Network lights on check
2. Full conference room testing (checklist)
3. Workstation testing/maintenance (checklist)

• Other duties as assigned

1. Hardware & Peripheral Support

• Assisting with printer device troubleshooting
• Hardware checks (e.g., cable connections, power cycles)
• Mac & Windows environment general support
• Endpoint enrollment/setup for new hires

1. Intune/Jamf enrollment, setup
2. Asset decommission (endpoint return, processing)
3. Software Support

• Installing, updating, and configuring software
• Assisting users with Microsoft 365 and other general business applications
• Troubleshooting email client issues (Outlook)

1. Network Connectivity Assistance

• Helping users connect to VPNs, Wi-Fi, and corporate networks
• Basic troubleshooting of network issues (e.g., resetting adapters, checking IP configurations)

1. System Access & Security

• Password resets and MFA (Multi-Factor Authentication) troubleshooting

1. Escalation & Documentation

• Escalating complex issues to relevant teams (India/US)
• Documenting troubleshooting steps, solutions, and known issues in ServiceNow