Product Analyst

Description

About DoorLoop

ֿDoorLoop is property management software built for speed and the smart choice for people who take growth seriously. With offices in Miami, New York City, and Tel Aviv, we’re a global company helping property owners and managers move faster, scale smarter, and get real support, real fast.

We’re proudly People First. That’s why we’re a Certified Great Place to Work, recognized by Forbes as one of America’s Best Startup Employers in both 2024 and 2025, and earn top ratings on Glassdoor.

Mission

DoorLoop is looking for a Product Analyst to join the central Data team and help drive both product growth and customer experience improvements through data. The analyst will serve as a key partner for the Product, Engineering, and Customer Experience teams—owning the analysis and reporting that connect how people use the product with how they experience it day to day.

Responsibilities

• Analyze product usage and customer behavior to identify trends, friction points, and opportunities for improvement.
• Build and maintain dashboards and reports that track key metrics such as adoption, engagement, retention, NPS, and support-related insights.
• Partner with Product Managers to define success metrics for new features and monitor their impact after launch.
• Collaborate with CX leadership to measure and improve the customer journey across onboarding, support, and long-term retention.
• Conduct deep-dive analyses to guide roadmap prioritization and improve customer satisfaction.
• Support experimentation (A/B tests) and measure the impact of product and CX initiatives.
• Work closely with Engineering and Data teams to ensure accurate tracking and reliable data foundations.
• Respond quickly to ad hoc data requests from Product and CX teams.
  
  

• 3+ years of experience in product analytics, customer experience analytics, or a similar role in a SaaS or tech company.
• Fluency in SQL and comfort working with large datasets, ideally in cloud data warehouses such as Snowflake.
• Experience building dashboards in BI tools such as Tableau, Looker, or similar.
• Ability to translate complex data into clear, actionable insights for both technical and non-technical audiences.
• Curiosity, attention to detail, and a proactive approach to identifying problems and opportunities.
• Ability to thrive in a fast-paced environment and work cross-functionally across Product, CX, and Engineering.
• Experience designing, running, and interpreting A/B tests to validate hypotheses and measure product impact.
• Strong communication skills, both written and verbal, with the ability to influence stakeholders at different levels.
• Experience collaborating with cross-functional teams and managing multiple priorities effectively.
• Structured approach to problem-solving, balancing attention to detail with focus on business outcomes.